MOTIVATION, A SUCCESS FACTOR IN ORGANIZATIONS(A CASE STUDY OF GUARANTY TRUST BANK, ENUGU, ENUGU STATE)

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MOTIVATION, A SUCCESS FACTOR IN ORGANIZATIONS

(A CASE STUDY OF GUARANTY TRUST BANK, ENUGU, ENUGU STATE)

ABSTRACT

This work discusses motivation, a success factor in organizations. In conducting the research, the researcher made use of two research instrument, the questionnaire and oral interview.

These were among management and the staff of the said organization.

In analyzing the data, it was revealed that among other things, that Guaranty Trust Bank has sufficient motivational values such as granting of loans, house allowance, car allowance to staff, loan promotion of staff etc which motivates workers to perform effectively and efficiently

Also the researcher observed that promotion exercise is something to be desired. This is done with taking merit criteria into consideration. It was discovered during the course of the study that workers were given due responsibility in order to carry out their assignment / task . in order to carry out their assigned

In conclusion, some of the following measures were recommended,

1. Management of organization should continue to identify the needs of the employee from time to time

2. They should abide by the system of monitoring workers attitude and behaviour in their various organizations.

3. Areas of frustration to employees have to be removed by the employee

4. All workers should be rewarded always or good performance

TABLE OF CONTENT

CHAPTER ONE

1.0 INTRODUCTION

1.1 BACKGROUND OF THE STUDY

1.2 STATEMENT OF THE PROBLEM

1.3 PURPOSE OF THE STUDY

1.4 SIGNIFICANCE OF THE STUDY

1.5 SCOPE AND DELIMITATION OF THE STUDY

CHAPTER TWO

2.0 LITERATURE REVIEW

2.1 REVIEW OF RELATED LITERATURE

2.2 SUMMARY OF THE LITERATURE REVIEW

CHAPTER THREE

3.0 RESEARCH PROCEDURE / METHODOLOGY

3.1 SOURCES OF DATA

3.2 AREA OF THE STUDY

3.3 POPULATION OF THE STUDY

3.4 SAMPLE SIZE

3.5 INSTRUMENT FOR DATA COLLECTION

3.6 VALIDITY OF THE INSTRUMENT

3.7 RELIABILITY OF THE INSTRUMENT

3.8 MEHTOD OF ADMINISTRATION OF THE RESEARCH INSTRUMENT

3.9 MEHTOD OF DATA ANALYSIS

CHAPTER FOUR

4.0 PRESENTATION AND ANALYSIS OF DATA

CHAPTER FIVE

5.0 DISCUSSION OF FINDINGS, RECOMMENDATION AND CONCLUSION

5.1 DISUCSSION OF FINDINGS

5.2 SUMMARY OF THE STUDY

5.3 CONCLUSION

5.4 RECOMMENDATION

5.5 AREAS OF FURTHER RESEARCH

BIBLIORAPHY

APPENDIX /RESEARCH QUESTIONS

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY

In every organization whether profit and non-profit making organization, motivation is inevitable because it is an essential tool which enhances the productivity of workers. It can be defined as process of stimulating people to action in order to achieve the desired goal. It is a synthesis of how employees think and feels about their job, their working condition, their supervisor, their organization and their fellow workers.

A closer look at the Guaranty Trust Bank Ogui road Enugu reveals a lot of punctualities and good working attitude among the employees. The work attitude of employees of Guaranty Trust bank is so much desirable. The organization strives towards meeting customers expectations. The study is based on the hierarchy of need theory developed by Abraham Maslow starting in ascending order of importance. The basic need are the physiological need, security or safety needs, affliction or acceptance, esteem or self actualization. Motivation generally is the overall provision of those individual needs that spared them to enter into an organization. Such need as the need for higher pay, a prestigious title in an office and host of other things that give people a reason to perform

Robert C. Apple, by his book “ Modern business administration “ defines Motivation as the way urges, aspiration drive and need of human beings are directed and explain their behaviour. According to him, motivation may simply be described as keenness for a particular pattern in behaviour

Harchet (1989) said that motivation is understanding the needs or urges which prompt people to do things and provide a way of helping them satisfy these through the organization while at the same time harnessing contribution to satisfy the organizational needs. The foundational principle of the need theory are that until the basic need are satisfy in the degree necessary to maintain life other needs would not motivate people

Motivation vary with individual, some people would be reasonably satisfied with a level of motivation while another person will be inadequate.

Motivation of employees in essence increase their morals, thereby leading to the company’s high productivity.

1.2 STATEEMENT OF THE PROBLEM

Presently, our country Nigeria is going through economic crisis, companies and factories are being closed down, others are just able to keep their hands above waters. Inspite of these economic tumult, it is astonishing to see a company in our environment waving from strength to strength, increasing its productivity capacity and ability from year to year. Such a company is the Guaranty Trust Bank (GTB). It is a well known fact that the productivity or service of any company or group is tied to the amount of motivation which the workers receive.

It is very perplexing that Guaranty Trust Bank is waxing from strength to strength in the same environment where other companies are nearing extinction as a result of economic crisis. This is the crux of the matter which this study is to crack

1.3 PURPOSE OF THE STUDY

– The purpose of this study is to investigate the techniques used by Guaranty Trust Bank Ogui Road Enugu in motivating their workers.

– To find out how effective the techniques are

– To examine the motivating methods

– To find the extent motivation has contributed to the organizational peace.

– To find out how lack of proper motivation can hinder an organization in carrying out his objective

1.4 SIGNIFICANCE OF THE STUDY

The findings of this study would be useful to the employers in other business sector, as a guide to the formulation of policies relating to workers welfare. It would help them formulate strategies that improve the welfare of their workers there making them more productive

The study when completed would also be of importance to allied writers and researchers so that they will realize the importance of motivation in an organization and how it helps to improve the productivity of workers

Finally, it will be of assistance to the government in formulating and periodically reviewing other various policies and plans especially as it affects workers in Nigeria.

1.5 RESEARCH QUESTION

The following are the question which this research work seeks to find answers to.

– Does fringe benefits acts a motivator to workers?

– Which is better motivator, material incentive or non-material incentive?

– Are motivated workers better workers than non motivated workers

– Can introducing better incentive package increase productivity in an industry

– Is the use of motivation a better way to increase productivity that other system like stricter supervision of workers

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