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EFFECTIVENESS OF HUMAN RELATIONS IN THE BANKING INDUSTRY

`TABLE OF CONTENTS

Title Page

Declaration

Approval Page

Acknowledgement

Abstract

Table of Content

CHAPTER ONE

Introduction

1.1        Background of the Study

1. Statement of the Study
   1. Objective of the Study
   1. Statement of the Hypothesis
   1. Significance of the Study
   1. Scope and Limitation of the Study
   1. Definition of Terms
   1. Historical Background of the Study

CHAPTER TWO

          Literature Review

• Concept and Development of Human Relations
  • Hainthorne Studies and Human Relations
    • The Illumination
    • The Relay Assembly Test Room
    • The Interview Programme
    • The Bank Wiring Observation Room
    • The Final Stage
  • The Importance of the Hainthorne Experiment (Human relation)
  • The Effect of Human Relation to Management
  • Human Relation in Banking Industry
    • Dimension of Human Relation in Banking Industry
    • Qualities of Good Human Relation Practice in Banking Industry
    • Principles of Good human Relation in Banking Industry  
  • Limitations of Human Relations

CHAPTER THREE

3.1        Research Design

3.2        Research Population

3.3        Sample Size and Sampling Technique

3.4        Method of Gathering Data

3.5        Justification of Methods Used

3.6        Methods of Data analysis

3.7        Justification of Instrument Used

CHAPTER FOUR

4.1        Data Presentation

4.2        Data Analysis

4.3        Test of Hypothesis

CHAPTER FIVE

5.1        Summary of Findings

5.2        Conclusion

5.3        Recommendation

References

Appendices

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