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USAGE OF INFORMATION AND COMMUNICATION TECHNOLOGY AMONG NIGERIA CUSTOMS SERVICE PERSONNEL
ABSTRACT
This paper assessed usage of Information and Communication Technology (ICT) among Nigeria Customs Service (NCS) personnel. The challenges experienced by NCS in using these various NCS applications and software is being undermined by these miscreants, it appears that proper usage of daily application ICT tools that are based on operations seems to be negative and has become a matter of concern. The paper adopted descriptive research survey design. The sample comprised three area commands of the NCS. A total number of three hundred personnel was randomly selected using simple sampling technique. A questionnaire was developed and used to collect data. The title of the instrument wasUsage of ICT among NCS Personnel Questionnaire. The reliability of the instrument was found to be 0.85. Descriptive and inferential statistics were used in analyzing the data drawn from the questionnaires. The results were held significant at 0.05 probability level. The paper revealed that there was a significantrelationship between usage of ICT among NCS Personnel (r=0.430; P< .05). The result also showed that the magnitude at which the NCS personnel were using the available ICT tools was very high. The result equally revealed that the level of ICT usage was on average. The management of the Nigeria Customs Service should encourage personnel to use ICT and give more attention to training and retraining of the personnel on how to use software applications in order to meet up with the high demanding task in the services. The level of usage of ICT should be increased by the personnel of NCS in order to minimize traders who perpetrate into website of NCS.
Key Words: Usage of ICT and NCS Personnel